India Bytes: Airtel Recruitment; Customer engagement in India; Tablets

To support the transition to a digital telco, Bharti Airtel is setting up a new technology center in Pune, with a target of hiring around 500 digital engineering professionals by the end of the current financial year.

“Being an established IT and tech hub in Pune, it makes Airtel a clear choice for tapping into a talent pool and running cross-industry collaborations,” Bharti Airtel chief information officer Pradeep Kapoor told PTI.

Airtel will hire multiple domains, including Big Data, Machine Learning, Dave Ops and Tech Ops.

Focusing on 5G services, which are on the horizon, it will be Airtel’s first technology hub in the western region and fourth in India overall. Airtel employs around 3,000 people across digital technology hubs in Bangalore (Airtel X-Labs), Noida and Gurgaon.

After being shaken by the epidemic, Indian companies seem to be getting back on their feet and in a strong position compared to their global rivals when it comes to dealing with customers in a 24×7 digital marketplace, free from customer engagement solutions. Provider Verint, Dr.

According to a recent study by Verint titled Engagement Capacity Gap (ECG) Benchmark Diagnostic, Indian firms were top investors in customer engagement solutions in 2021, making them more resilient and better prepared to close customer engagement gaps.

The study shows that Indian CXOs have been able to strike the right balance between automation and human touch to better serve customers by deploying efficient self-service solutions to reduce customer transaction loads and enabling staff with better equipment and training to assist customers. Necessary Cloud, AI / ML, Knowledge Management and Workforce Optimization are the tools that Indian companies need to invest the most to keep pace.

The survey was conducted among 2,742 decision makers in 13 global markets. More than 250 CXOs come from India who oversee customer engagement and experience solutions for their organization.

India’s tablet market grew 68% year-on-year, with 4G tablets recording 74% year-on-year growth, according to CyberMedia Research’s Tablet PC Market Review 1 2022.

According to Menka Kumari, Analyst-Industry Intelligence Group (IIG), CMR, “Continued growth of epidemics and COVID19 cases and driven by low tide, many sectors survive with hybrid or remote work. It continues to fuel tablet adoption, e-learning and content usage. The education and healthcare sectors have contributed to the overall development of the tablet market in India. ”

Tablet shipments with an 8-inch display make up 26% of the total shipments in the Indian market. On the other hand, tablets with 10-inch and larger displays contribute 61% of shipments, according to CMR.

Lenovo (36%), Apple (22%), and Samsung (22%) occupy the top three positions on the tablet leaderboard in Q1 2022, followed by Realme and Lava in Q1 2022.

Prime Minister Narendra Modi inaugurated the country’s first 5G testbed on May 17, 2022. The initiative will enable industry players and start-ups to test their products locally, reducing reliance on facilities abroad.

“I invite young colleagues, researchers and companies across the country to use this test facility to create 5G technology. This is a great opportunity, especially for our start-ups to test their products, “said Modi.

The Prime Minister said that the 5G testbed, which was set up at a cost of about Rs 220 crore, was a critical step in the telecom sector and an important step towards self-reliance towards modern technology.

On May 18, 2022, Amazon launched their Smart Commerce initiative to help transform their local stores into ‘digital stores’.

With SmartCommerce, stores will be able to create their own online storefront to digitize their offline stores, Amazon said.

“We are humbled that in a short span of time, the program has already grown to over 1.5 lakh stores across India. Inspired by this momentum, I’m excited to announce the launch of Smart Commerce, “said Amit Agarwal, Amazon’s SVP, India and Emerging Markets, at the company’s annual Virtual Summit Amazon Smbhav.

Copyright © 2022 IDG Communications, Inc.

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